Job Description

Big Fish Hospitality is opening Hatty's Club in Rosemont and WE want YOU to be a part of the team!

Reports to: General Manager & Assistant General Manager

Summary of Position:

A Bartender is responsible for crafting classic and creative alcohol and non-alcohol beverages, engaging with customers, and ensuring that every guest has a memorable experience. Creativity, knowledge of mixology, and excellent customer service skills helps establish the operation’s reputation as a go-to destination for exceptional drinks.

Duties & Responsibilities:

· Create a diverse range of handcrafted cocktails, mocktails, and other specialty beverages with precision and flair, using high-quality ingredients, techniques, and garnishes. Continually innovate and introduce new and exciting drink creations.

· Provide exceptional customer service by warmly welcoming guests, engaging in friendly and professional conversation, and understanding their preferences. Offer recommendations and suggestions based on their tastes, ensuring a personalized and enjoyable experience.

· Efficiently and accurately take drink orders, prepare them promptly, and serve beverages with attention to detail and presentation. Ensure all orders are prepared in compliance with company standards and specific customer requests.

· Demonstrate an extensive understanding of classic and contemporary mixology, including various spirits, liqueurs, bitters, and other ingredients. Stay updated on emerging trends and new techniques within the industry.

· Explain food & beverage menu items, ingredients, and preparation methods to guests. Ask about food allergies.

· Take accurate food and beverage orders from guests and enter them into the POS system.

· Make recommendations based on guests' preferences and dietary restrictions.

· Answer any questions regarding the menu, including allergies or special requests.

· Provide attentive and personalized service, anticipating guests' needs.

· Maintain a clean and organized bar area, ensuring all glassware, utensils, and bar tools are sanitized and readily available. Adhere to safety and hygiene protocols, including proper handling and storage of ingredients.

· Certification in safe alcohol service training.

· Must have ServSafe food handler’s certification

· Work closely with other team members, including servers, kitchen staff, and management, to ensure smooth operations and seamless customer experience. Provide support during busy periods and assist in other areas of the establishment when needed.

· Process customer payments accurately, handle cash responsibly, and maintain a secure cash register. Keep records of sales, tips, and inventory to support effective management and financial transparency.

· Restock and replenish bar supplies, such as glassware, straws, napkins, and garnishes, to maintain uninterrupted service.

· Ensure that all beverage stations are fully stocked with clean glassware, ice, and necessary ingredients.

· Maintain cleanliness and sanitation standards in the bar area, including counters, tables, and equipment.

· Empty trash bins regularly and ensure proper disposal of waste according to health and safety regulations.

· Clean and polish glassware, utensils, and bar equipment to uphold high standards of presentation.

· Assist in conducting regular inventory counts to support accurate stock management/detect theft.

· Collaborate with the kitchen staff to coordinate food and beverage orders, ensuring timely service to customers.

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