Job Description

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role: Conversation Designer - US

Location: Plano, Texas (Hybrid)

Potential OTE: $110 000 to $140 000 (on-target earnings – base and bonus included)

As a Conversation Designer in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows.

Your responsibilities will include:

• Creating engaging, natural, effective conversation experiences that meet the business needs of our customers
• Creating dialog flows and scripts for virtual assistant​s
• Understanding the needs, preferences and behaviors of the target users.
• Defining intents and mapping out potential user journeys and responses​
• Ability to lead insightful Conversation design workshops, highly collaborative sessions with our customers​
• Developing personas for the virtual assistants, determining tone, personality and style of communication​
• Helping customers building a Centre of Excellence by providing Conversational Design best practices​
• Focusing on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value.
• Ability to deliver partner enablement activities, including trainings, workshops, product demonstrations and on-site visits

Growth Potential:

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About You:

• 3+ years of experience as a conversation designer, UX designer, or similar role
• Strong command of English (spoken and written)
• Proven experience creating user-centric conversational experiences across modalities
• Familiarity with conversational design tools (ideally Cognigy.AI) and experience utilizing Generative AI in conversation design
• You have a proven track-record of building great user experiences on different modalities
• You are enthusiastic about technology and familiar with current trends and hands-on experience enterprise software. (You don’t need to be programmer, but you should not be scared when you see code.)
• Comfortable working with APIs, data analysis, and understanding technical documentation
• A generalist mindset with adaptability and a passion for innovation
• Strong communication, collaboration, and problem-solving skills
• Customer-focused, solution-oriented, and skilled in navigating interpersonal dynamics
• Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position.

Benefits

Life at Cognigy - What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include -

• Attractive and performance-oriented salary
• Medical, Dental, Vision, Life, & Disability insurance
• 401(k)
• Unlimited leave
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement:

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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