Job Description
Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in ALL of the following: Supporting Red Hat Enterprise Linux (RHEL) 7 or higher applications. IT service desk operations. Using enterprise IT service management tools (i.e., ServiceNow, etc.). Desired, but not required: Applicants who have experience with federal court operations, processes, and procedures are highly desirable. Helpdesk Institute (HDI) certification Foundation-level IT service management certification Linux Foundation Certified IT Associate (LFCA) certification
The Information Technology Specialist (CM/ECF Tier 1 Service Desk Analyst) position is in the Administrative Office of the US Courts, Department of Technology Service, Enterprise Operations Center (EOC), Customer Support Division (CSD), Tier 1 Support Branch. The EOC is a customer-focused, central point of contact for internal and external users of the Judiciarys nationally deployed information technology (IT) services and operates and monitors the Judiciarys national IT infrastructure.
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