Job Description

Swedish-Speaking Customer Support Representative

Qormi, Malta | Full-time | 24/7 Rotational Shifts

we are supporting our client company in Qormi, Malta, is seeking enthusiastic and customer-focused Swedish-speaking Customer Support Representatives to join their growing international team.

In this role, you will be the first point of contact for customers, providing support across multiple channels (phone, email, and chat) and ensuring an exceptional service experience.

Key Responsibilities:

• Deliver prompt, accurate, and professional responses to customer inquiries in Swedish

• Assist with account issues, product questions, troubleshooting, and general support

• Follow company policies and procedures while adhering to service level agreements (SLAs)

• Escalate complex issues appropriately to internal departments

• Maintain up-to-date knowledge of products, services, and promotions

Requirements:

• Fluency in Swedish (C1-C2 level) and English (B2+ level)

• Excellent communication and interpersonal skills

• Previous experience in customer service or contact center is an advantage

• Ability to work 24/7 rotational shifts , including weekends and public holidays

• EU citizenship or valid permit to work and reside in Malta

Whats Offered:

• A full-time, on-site position in a modern office in Qormi, Malta

• Dynamic, multicultural work environment

• Paid training and professional development

• Competitive salary package with possible performance bonuses

If you're a native-level Swedish speaker who enjoys helping others and thrives in a fast-paced support environment, we'd love to hear from you!

Apply today and become part of a supportive and energetic international team!

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