Job Description

100% Employee-Owned | Become Our Next Millionaire! Do you want to build a secure future for yourself and your family? At Alliance Material Handling, we don’t just offer jobs—we offer ownership. As a 100% Employee-Owned company, every team member plays a direct role in our success, sharing in the wealth they help create. Hard work here doesn’t just pay off—it builds long-term financial security. We’re on the hunt for a Service Dispatcher who thrives in a fast-paced environment, keeps things running like clockwork, and loves delivering top-tier service. If you're organized, proactive, and ready to be more than just another employee—keep reading. What We Offer:

• Employee Ownership (ESOP) – Build real wealth for your future
• Competitive Pay + Monthly Bonus Program
• Multiple Healthcare Options (Medical, Dental, Vision)
• 401(k) with Company Match
• Paid Time Off & Holidays
• Dream Manager Program – Helping you achieve personal and professional goals

What You’ll Do:

• Own Your Inbox: Start your day by responding to early morning emails, closing out overnight electronic work orders, and setting up jobs for early-shift technicians.
• Monitor & Respond: Keep a sharp eye on Crown E-Orders and respond to calls in line with service level agreements.
• Keep Work on Track: Manage technician work-in-progress (WIP)—make sure nothing is over 14 days unless there’s a valid reason (like a parts delay or pending NTE).
• Stay On Top of Work Orders: Review and post work orders throughout the day, verifying labor and parts. Collaborate with FSMs and the parts manager as needed.

* Handle Service Calls with Care:

• Verify account status, collect payment info or PO numbers.
• Confirm billing and shipping info.
• Gather unit details and schedule service windows with the customer.
• Ensure technicians are fully informed before heading out.
• Support Quoting: Work with road techs to build and submit repair quotes within 72 hours. Partner with the parts team to get everything accurate before sending.

* Planned Maintenance:

• Set up new PM agreements as they come in.
• Assign PMs before each new month begins.
• Schedule with customers ahead of time, and coordinate with parts before techs are dispatched.
• Daily Team Updates: Keep your team’s daily report current so nothing slips through the cracks.
• Collaborate: Coordinate with other dispatchers to ensure full coverage—especially during high-volume times, holidays, or unexpected absences.

What You’ll Need:

• Proven experience as a dispatcher in a fast-paced environment
• Associate’s Degree required; Bachelor’s Degree preferred
• Excellent communication, time management, and organizational skills
• Strong multitasking ability—you're comfortable juggling phone lines, emails, and schedules
• Proficiency in Microsoft Outlook and Excel
• Exceptional customer service instincts—you know how to make people feel heard
• Working knowledge of Maryland, Virginia, West Virginia, and D.C.
• Bonus if you have mechanical knowledge or experience with EquipSoft (our billing/service platform)
• Ability to sit for extended periods—this role is desk-based but critical

Ready to take control of your career and your future? Join a company where you're not just an employee—you’re an owner. Apply today and start your path to becoming our next millionaire!

Job Tags

Holiday work, Full time, Immediate start, Night shift, Early shift,

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